Photograph the whole job
Take a wide view of the waste, another angle if anything is hidden and a closer photo of unusual items. For a house clearance, photograph each room separately. Avoid including personal paperwork, faces or access codes. The quote form accepts up to three photographs; use the message to describe anything they do not show.
Separate what stays from what goes
Put keepsakes and important documents somewhere clearly separate. Label furniture that must remain and tell everyone involved which items are agreed for removal. If you are booking on someone else's behalf, confirm that you have permission and a clear item list.
Describe special materials
List appliances, plasterboard, rubble, liquids, batteries and other unusual items individually. Never hide hazardous materials inside black bags. If you suspect asbestos, leave it undisturbed and obtain appropriate specialist advice before any clearance is arranged.
Explain access without taking risks
Tell us about stairs, parking, gates and the distance to the vehicle. Make an ordinary walking route clear where you can safely do so, but do not drag heavy furniture downstairs or lift rubble bags just for the collection. Disconnection, dismantling and difficult lifting need to be discussed first.
Confirm the final arrangements
Agree the job contents, price, date, access and who the team should speak to. Let us know if the pile grows after you send the photographs. Keep waste on your property and use the collection point agreed with the team.
Quick answers
Should I move everything outside first?
Discuss the collection point first. Explain where items are now and do not move heavy or awkward items unsafely.
What if I add more rubbish after getting a quote?
Tell the team before collection so they can reassess the amount and confirm any change to the quote.
Official information
Checked 30 September 2026. Follow the source for current rules and availability.